CertProof — Help and contact
A question about the app, or a certificate that looks wrong? Normec Praxis will help you out and replies within two working days.
Contact
- Phone
- +32 491 180 180
- Address
- Normec Praxis Training, Kruisstraat 16, 8870 Izegem, Belgium
Available on weekdays from 8:30 to 17:00.
About the app
CertProof shows the certificates and attestations you earned at Praxis Training. Sign in with your last name and date of birth, and your certificates appear in the app automatically.
Frequently asked questions
I can’t see my certificate in the app
Check that your last name and date of birth match exactly the details you registered with. A certificate appears once the training has been closed administratively, which can take a few working days. If it still doesn’t show up, email Normec Praxis your name and the date of the training.
My name or date of birth is wrong
This data comes from the Normec Praxis records and can’t be edited by you. Email the correct details and Normec Praxis will fix the certificate — the updated version then appears in the app.
My certificate is about to expire
The app shows the expiry date on every certificate. To renew, book a training through the Normec Praxis webshop or contact the office.
I want my data deleted
Email info-praxis@normecgroup.com with your name and date of birth. Normec Praxis will delete your app data within 30 days. Certificate data that must legally be kept stays in the records.